FAQs

Why are you offering a Heat365 Membership program?
Heat365 is a new and exclusive all-encompassing membership that provides more value than ever.  This membership not only includes your season tickets, but also a wide range of other benefits and year-round activities.

What makes being a Member DIFFERENT from being a full season ticket holder?
Heat365 includes additional benefits, experiences, exclusive events, year-round activities and perks that aren’t available with a traditional season ticket package.

What are the payment options for my Heat365 Membership?
Your Heat365 Membership will automatically renew February 15th of each year unless you complete the cancellation notice 30 days prior.  You will predetermine your payment plan with your Heat365 representative– from early bird discount options to a 12 month installment plan.  To pay in full or with questions regarding your payment, contact your Heat365 representative at 209-373-1500.

What advantage do I receive by paying in full by April 8?   
In addition to saving up 10% off of your ticket price, you will also receive a collector Heat365 Member jersey.

Can I exchange tickets if I miss a game?
Heat365 Members may exchange tickets for game(s) that they have missed, in exchange for an equal number of tickets for any future game. All exchanges will attempt to be filled with the best available seats comparable to your current seat location. All exchanges will be on a ticket-for-ticket basis. No refunds will be issued for any difference in the value of the exchanged tickets.

Can I donate my unused tickets? 
The Heat partner with many community and youth organizations in the area and would be happy to assist you in donating your unused tickets to worthy causes.  You can also take advantage of our new Concierge Service and we will assist you in distributing your tickets to the clients, businesses, organizations or future Heat fans of your choice.

How can I purchase additional individual game tickets?
Heat365 Members may purchase additional game tickets at a discounted rate by calling their representative at 209-373-1500.

How much is parking?
Heat365 Members have the opportunity to purchase a discounted season-long parking pass in the North Lot (pending availability) or Fremont Street Lot.

As a Heat365 Member, may I enter the arena before the public? 
Heat365 Members have exclusive access to the Bud Light Cold Zone 30 minutes before arena doors open to the public.  You can also enter into the Stockton Arena 15 minutes before doors open to the public during weekend games through the Bud Light Cold Zone.

What giveaway items do I receive?
You will receive the most popular items as part of your Heat365 membership – hat, blanket, pin and travel mug – along with a collector jersey if your membership is paid in full by April 8, 2017.  You can choose to take advantage of the early entry into the arena to receive all game night giveaways as well.

When will my season tickets be available? 
Season tickets will be available approximately 30 days prior to opening night and can be picked up during pre-season events.  Arrangements can also be made to have your season tickets mailed to you prior to the season.

How am I made aware of exclusive Heat365 Member events?
There will be a dedicated Heat365 Member webpage with information on all the team events, activities, special offers and community events.  Additionally, the Stockton Heat will make every effort to regularly send notices with upcoming events and information to the Heat365 Member email address on file.  Currently, all season ticket holder events are listed here: http://stocktonheat.com/sth.

Can I purchase my Heat365 Membership during a remaining home game this year?
Yes, the Stockton Heat plan to host “fan drafts” during select remaining home games this year with the opportunity to meet and get a photo with Heat players.  Heat representatives will be available to answer questions and assist with the membership process.