Why are you offering a Heat365 Membership program?
Heat365 is an all-encompassing Membership that provides more value than ever.  This Membership not only includes your season tickets, but also a wide range of other benefits and year-round activities, benefits and amenities.

What makes being a Member DIFFERENT from being a traditional season ticket holder?
Heat365 includes additional benefits, experiences, exclusive events, year-round activities and perks that aren’t available with a traditional season ticket package.

What are the payment options for my Heat365 Membership?
Your Heat365 Membership will automatically extend on February 15th of each year unless you complete the cancellation notice 30 days prior.  You will predetermine your payment plan with your Heat365 representative, Rachel Kisker, – from early bird discount options to a 12 month installment plan.  To pay in full or with questions regarding your payment, contact Rachel at 209-373-1730 or email her at rkisker@stocktonheat.com.

What advantage do I receive by extending by February 15?   
Extend your Membership and setup your payment plan, or pay in full, to receive 10% off of your Membership for the 2018-19 season.

Can I exchange tickets if I miss a game?
Heat365 Members may exchange tickets for game(s) that they have missed, in exchange for an equal number of tickets for any future game during the same regular season. All exchanges will attempt to be filled with the best available seats comparable to your current seat location. All exchanges will be on a ticket-for-ticket basis. No refunds will be issued for any difference in the value of the exchanged tickets.

Can I donate my unused tickets? 
The Heat partner with many community and youth organizations in the area and would be happy to assist you in donating your unused tickets to worthy causes.  You can also take advantage of our new Concierge Service and we will assist you in distributing your tickets to the clients, businesses, organizations or future Heat fans of your choice.

How can I purchase additional individual game tickets?
Heat365 Members may purchase additional game tickets at a discounted rate by calling Rachel Kisker at 209-373-1730 or emailing her at rkisker@stocktonheat.com.

How much is parking?
Heat365 Members have the opportunity to purchase a discounted season-long parking pass in the North Lot (pending availability), Fremont Street Lot or the Parking Garage. Learn more about the lots by going to our Parking page.

As a Heat365 Member, may I enter the arena before the public? 
Heat365 Members have exclusive access to the Bud Light Cold Zone 45 minutes before arena doors open to the public.  You can also enter into the Stockton Arena 15 minutes before doors open to the public during weekend games through the Bud Light Cold Zone.

What giveaway items do I receive?
Full-Season Members receive a Heat365 cup, blanket, scarf and pin, while all Half-Season Members will receive a Heat365 cup. For all Full-Season Members, if your Membership is paid in full, or you set up a payment plan by April 15, 2018,  you’ll receive a limited edition, Heat365 Member-Only jersey.

When will my membership card be available? 
Full-Season Members will receive their Season Ticket Membership Card approximately 30 days prior to opening night and can be picked up during pre-season events.  Arrangements can also be made to have your season tickets mailed to you prior to the season.

How am I made aware of exclusive Heat365 Member events?
There will be a dedicated Heat365 Member webpage with information on all the team events, activities, special offers and community events.  Additionally, the Stockton Heat will make every effort to regularly send notices with upcoming events and information to the Heat365 Member email address on file.

What is the Stockton Heat Ambassador Program?
During the 2018-19 season, we will be introducing our new Stockton Heat Ambassador Program. The Stockton Heat Ambassador Program will allow the most passionate HEAT365 Members to become the Heat’s boots on the ground for the Team’s community relations work and fundraising initiatives through the Stockton heat Foundation.  Ambassadors can help us identify the community’s most pressing needs and help us decide where funds raised by the Foundation should be invested. Ambassadors will also be able to volunteer to help us with in-game promotions and Heat events in the community with staff and players, and of course, introduce new fans to Stockton Heat Hockey and HEAT365 Membership!