Why are you offering a Heat365 Membership program?
Heat365 is an all-encompassing Membership that provides more value than ever.  This Membership not only includes your season tickets, but also a wide range of other benefits and year-round activities, benefits and amenities.

What makes being a Member DIFFERENT from being a traditional season ticket holder?
Heat365 includes additional benefits, experiences, exclusive events, year-round activities and perks that aren’t available with a traditional season ticket package.

What are the payment options for my Heat365 Membership?
Your Heat365 Membership will automatically extend on February 15th of each year unless you complete the cancellation notice 30 days prior.  You will predetermine your payment plan with your Heat365 representative– from early bird discount options to a 12 month installment plan.  To pay in full or with questions regarding your payment, contact your ticket rep at 209-373-1500.

What advantage do I receive by extending by February 15?   
Extend your Membership and setup your payment plan, or pay in full, to receive 10% off of your Membership for the 2019-20 season.

Can I exchange tickets if I miss a game?
Heat365 Members may exchange tickets for game(s) that they have missed, in exchange for an equal number of tickets for any future game during the same regular season. All exchanges will attempt to be filled with the best available seats comparable to your current seat location. All exchanges will be on a ticket-for-ticket basis. No refunds will be issued for any difference in the value of the exchanged tickets.

Can I donate my unused tickets? 
The Heat partner with many community and youth organizations in the area and would be happy to assist you in donating your unused tickets to worthy causes.  You can also take advantage of our new Concierge Service and we will assist you in distributing your tickets to the clients, businesses, organizations or future Heat fans of your choice.

Can I get a refund on tickets I have already purchased?                                                                                                                                             

No, but if you can’t make a game you can choose a different date to attend and transfer your tickets to that date.

How can I purchase additional individual game tickets?
Heat365 Members may purchase additional game tickets at a discounted rate by reaching out to your ticket rep or calling 209-373-1500.

How much is parking?
Heat365 Members have the opportunity to purchase a discounted season-long parking pass in the North Lot (pending availability), Fremont Street Lot or the Parking Garage. Learn more about the lots by going to our Parking page.

As a Heat365 Member, may I enter the arena before the public? 
Heat365 Members have exclusive access to the Bud Light Cold Zone 45 minutes before arena doors open to the public.  You can also enter into the Stockton Arena 15 minutes before doors open to the public during weekend games through the Bud Light Cold Zone.

What giveaway items do I receive?
Heat365 Lanyard, 15th Year Anniversary bag, pin and scarf. All Heat365 Members that renewed by April 15th, 2019 will receive a Stockton Heat Anniversary Jersey. Half Season Members will receive a Heat365 bag and pin. Quarter Season Members will receive a Heat365 bag.

When will my membership card be available? 
Full-Season Members will receive their Season Ticket Membership Card in the month of September and can be picked up at the Heat’s preseason game.

How am I made aware of exclusive Heat365 Member events?
There will be a dedicated Heat365 Member webpage with information on all the team events, activities, special offers and community events.  Additionally, the Stockton Heat will make every effort to regularly send notices with upcoming events and information to the Heat365 Member email address on file.

What is the Stockton Heat Ambassador Program?
During the 2018-19 season, we introduced our new Stockton Heat Ambassador Program. The Stockton Heat Ambassador Program will allow the most passionate HEAT365 Members to become the Heat’s boots on the ground for the Team’s community relations work and fundraising initiatives through the Stockton heat Foundation.  Ambassadors can help us identify the community’s most pressing needs and help us decide where funds raised by the Foundation should be invested. Ambassadors will also be able to volunteer to help us with in-game promotions and Heat events in the community with staff and players, and of course, introduce new fans to Stockton Heat Hockey and HEAT365 Membership!