Why are you offering a Heat365 Membership program?
Heat365 is an all-encompassing Membership that provides more value than ever.  This Membership not only includes your season tickets, but also a wide range of other benefits and year-round activities, benefits and amenities.

What makes being a Member DIFFERENT from being a traditional season ticket holder?
Heat365 includes additional benefits, experiences, exclusive events, year-round activities and perks that aren’t available with a traditional season ticket package.

What are the payment options for my Heat365 Membership?
Your Heat365 Membership will automatically extend on February 15th of each year unless you complete the cancellation notice 30 days prior.  You will predetermine your payment plan with your Heat365 representative– from early bird discount options to an eight-month installment plan for 2021-22, which will revert to a 12-month plan for 2022-23.  To pay in full or with questions regarding your payment, contact your ticket rep at 209.373.1500.

Can I exchange tickets if I miss a game?
Heat365 Members may exchange tickets for game(s) that they have missed, in exchange for an equal number of tickets for any future game during the same regular season. All exchanges will attempt to be filled with the best available seats comparable to your current seat location. All exchanges will be on a ticket-for-ticket basis. No refunds will be issued for any difference in the value of the exchanged tickets.

Can I donate my unused tickets? 
The Heat partner with many community and youth organizations in the area and would be happy to assist you in donating your unused tickets to worthy causes.  You can also take advantage of our new Concierge Service and we will assist you in distributing your tickets to the clients, businesses, organizations or future Heat fans of your choice.

Can I get a refund on tickets I have already purchased?                                                                                                                                  No, but if you can’t make a game you can choose a different date to attend and transfer your tickets to that date.

How can I purchase additional individual game tickets?
Heat365 Members may purchase additional game tickets at a discounted rate by reaching out to your ticket rep or calling 209.373.1500.

As a Heat365 Member, may I enter the arena before the public? 
Heat365 Full-Season Members have exclusive access to the Bud Light Cold Zone 45 minutes before arena doors open to the public.  You can also enter into the Stockton Arena 15 minutes before doors open to the public during weekend games through the Bud Light Cold Zone.

When will my membership card be available? 
Full-Season Members will receive their Season Ticket Membership Card prior to the start of the season and can pick it up at the Heat’s preseason game.

How am I made aware of exclusive Heat365 Member events?
There will be a dedicated Heat365 Member webpage with information on all the team events, activities, special offers and community events.  Additionally, the Stockton Heat will make every effort to regularly send notices with upcoming events and information to the Heat365 Member email address on file.

How can I get my tickets?
Following the COVID-19 pandemic, we are implementing safety procedures that include contactless ticketing. Members will be able to access their tickets on their MyHeat Account online and via smartphones rather than using paper tickets. Instructions on how to renew your Membership via your MyHeat Account can be found here.