Inside Sales Representative
POSITION: INSIDE SALES REPRESENTATIVE
REPORTS TO: DIRECTOR, TICKET SALES
The Stockton Heat are in the business of offering exciting professional hockey at an affordable price, providing players and staff an opportunity to develop and mature while giving back to our community. We work everyday to bring people together and provide fun, family entertainment, creating lasting memories. It’s who we are.
The Stockton Heat adhere to a culture whereby every employee participates in the ticket sales process (referred to as “EST – Everyone Sells Tickets) at a level and to a degree that fits with their workload and capabilities, as determined mutually by the employee and CEO.
DUTIES & RESPONSIBILITIES:
- Sell Stockton Heat ticket products including season ticket membership plans, group tickets and premium seating
- Build relationships to grow each representative’s account base through repeat business and referrals
- Conduct in-arena appointments/tours to close new business
- Make new business calls to prospects on targeted lead lists provided by the Stockton Heat
- Proactively look for ways to create incremental business opportunities with existing customers
- Provide superior customer service to clients – existing ticket holders, prospects and single game buyers
- Maintain complete and accurate computerized records of all clients and prospects in the team CRM database
- Handle incoming calls from prospects and existing clients
- Actively research and prospect new sales leads, as directed
- Work games and other events to support ticket sales initiatives
REQUIREMENTS:
- Bachelor’s Degree or equivalent
- Proficiency with Microsoft Office
- Strong written and verbal communications skills
- Sales, servicing, administrative or operations experience in the sports and entertainment, or hospitality industry, preferred
- Basic proficiency with technology and business analytics
- Ability and interest in functioning as a member of a team, in a competitive environment, collaborating with others
The Stockton Heat is an Equal Opportunity Employer
Email application to: tickets@stocktonheat.com
